TERMS OF USE OF BTC CITY and ATLANTIS WATER PARK GIFT CARDS
Article 1
These Terms of Use of the BTC City gift card, the BTC City gift e-card and the Atlantis Water Park gift card (hereinafter referred to as “Terms of Use”) are the legal basis for transactions conducted with the BTC City and/or Atlantis Water Park gift cards and e-cards. The Terms of Use are binding for both the issuer and the holder of the BTC City and Atlantis Water Park gift cards and e-cards. By purchasing and using the BTC City and Atlantis Water Park gift cards and e-cards, the holder of the card undertakes to become familiar with and abide by the applicable Terms of Use.
The issue and purchase of BTC City and Atlantis Water Park gift cards and e-cards
Article 2
The issuer of the BTC City and Atlantis Water Park gift cards and e-cards (hereinafter referred to as “gift card”) is the company BTC, d. d., Ameriška ulica 2, SI-1000 Ljubljana (hereinafter referred to as “issuer”). These Terms of Use apply fully to all versions of the gift card mentioned and described in these Terms of Use.
The BTC City and Atlantis Water Park gift card (hereinafter referred to as “gift card”).
The gift card is available in several different designs and in the following versions:
The BTC City gift card is a physical debit-card-sized gift card, which is topped up at the time of purchase, enabling the holder to make purchases from merchants that accept it as a possible means of payment.
The Atlantis Water Park gift card – printed with different Atlantis Water Park designs. This card can only be redeemed in Atlantis Water Park.
The BTC City e-card (hereinafter referred to as “e-card”) is an electronic gift card (image or pdf file), which the customer receives by e-mail following successful purchase/payment of the card in the online shop.
The Atlantis Water Park e-card (hereinafter referred to as “Atlantis Water Park e-card”) is an electronic card with different Atlantis Water Park designs. This card can only be redeemed at Atlantis Water Park.
The BTC City pre-loaded gift card (hereinafter referred to as “pre-loaded gift card”) is a gift card topped up with either EUR 20 or EUR 40. The pre-loaded gift card is inactive until paid and activated in the SmartGifty gift card system. Pre-loaded gift cards are available only at points of sale in Novo mesto and Murska Sobota (see points of sale list provided in Article 3).
Properties of the gift card (applicable to all gift cards, pre-loaded gift cards and e-cards):
it is a means of payment in physical or electronic form (pdf file or image), which has a unique identification number and can be topped up to enable the card holder to make purchases from merchants that accept it as a means of payment;
it can be topped up with a pre-defined balance, EUR 20 or 40 (1), or the customer can top it up with any amount ranging from EUR 10 to EUR 250 (2) – the card can be topped up in increments of EUR 1 (no cents). Points of sale functioning as such are listed in Article 3 of these Terms of Use;
it is equipped with a QR code, which is used to pay for products and services in accordance with the Terms of Use of BTC City and Atlantis Water Park gift cards;
when ordering through the online shop, the personal data submitted is collected and held in accordance with the Slovenian Personal Data Protection Act (ZVOP-2). The management of personal data obtained through the online shop is governed by the General Terms and Conditions of the online BTC City Shop;
it can be used multiple times until the credit is exhausted. If the value of the purchase is less than the total amount available on the gift card, the remaining balance is left on the gift card and can be used with the next purchase until the credit is exhausted. Topping up the gift card again after the credit on it has been exhausted is not possible – an empty card is to be discarded;
each gift card has a unique identification number and PIN;
it is transferrable, not attached to a specific name;
no personal data need to be communicated upon purchase or redemption, except when making a purchase in the online shop. The management of personal data collected through the online shop is governed by the General Terms and Conditions of the online BTC City Shop;
it is not a customer loyalty card;
it does not allow for payment in instalments;
once purchased it cannot be returned, and the remaining gift card balance cannot be reimbursed;
it cannot be exchanged for cash, nor can the remaining gift card balance be paid out in cash;
it is valid for 5 years from the date of purchase or activation, after which it is rendered invalid in the gift card system and the merchant can no longer be paid with it. The gift card system recognises it as “invalid”;
the gift card holder can check the current amount on the gift card and its validity at www.shop.btc-city.com.
Article 3
The gift card can be purchased at both physical and online points of sale.
At physical points of sale, the gift card can be purchased during the opening hours of those points of sale.
A list of the points of sale of gift cards, e-cards and Atlantis Water Park gift cards, with a description of the point of sale’s function:
BTC City Ljubljana
Info point, Shopping Arena A, Ameriška ulica 13, Ljubljana
Sale of physical gift cards
Sale of Atlantis Water Park physical gift cards
Exchange of gift certificates for new gift cards
Replacement of non-working gift cards
Acceptance of complaints
Monday to Saturday, 9 a.m. to 8 p.m.
Phone: +386 1 585 2222
Atlantis Water Park, Španska ulica 1, Ljubljana
Sale of physical gift cards
Sale of Atlantis Water Park physical gift cards
Replacement of non-working gift cards
Acceptance of complaints
Monday to Sunday, 9 a.m. to 8 p.m.
Phone: +386 1 585 2100
BTC City Novo mesto
Zlatarna AURA jewelry shop, Ljubljanska cesta 27, 8000 Novo mesto
Sale of physical pre-loaded gift cards
Monday to Friday, 8 a.m. to 8 p.m., Saturday 8 a.m. to 1 p.m.
BTC City Novo mesto office, Češča vas 41, 8000 Novo mesto
Exchange of gift certificates for new gift cards
Issue of physical gift cards for legal entities
Replacement of non-working gift cards
Acceptance of complaints
Monday to Friday, 8 a.m. to 2 p.m.
Phone: +386 1 585 2901, +386 1 585 2902.
BTC City Murska Sobota
Cafe bar Piccolo, Nemčavci 1d, 9000 Murska Sobota
Sale of physical pre-loaded gift cards
Sale of physical gift cards
Monday to Saturday, 8 a.m. to 8 p.m.
BTC City Murska Sobota office, Nemčavci 1d, 9000 Murska Sobota
Exchange of gift certificates for new gift cards
Issue of physical gift cards for legal entities
Replacement of non-working gift cards
Acceptance of complaints
Monday to Friday, 8 a.m. to 2 p.m.
Phone: +386 2 515 16 00
Online shop at www.shop.btc-city.com
Sale of physical gift cards
Sale of Atlantis Water Park physical gift cards
Sale of gift e-cards
Sale of Atlantis Water Park gift e-cards
Sale of physical gift cards for legal entities
Open 24/7
Upon purchasing a gift card, the buyer is issued a proof of purchase or receipt. The buyer receives a receipt regardless of whether the gift card was bought at a physical point of sale or through the online shop.
The holder of the gift card is obliged to keep the receipt until the end of the validity period of the gift card for the purpose of being issued a replacement gift card in the case of loss or damage to the gift card. A damaged or lost gift card cannot be reissued without a receipt.
Article 4
The gift card is topped up when purchased at the point of sale or through the online shop. The gift card can be used until the credit on it is exhausted (the balance on it reaches EUR 0, i.e. zero euro) for the duration of its period of validity. The gift card cannot be topped up again. There is no interest on the amount the gift card has been topped up with.
The holder of the gift card can check the gift card balance and date of validity at points of sale (see Article 3), through the online shop (www.shop.btc-city.com) and when making a purchase at branches/shops using an established payment system and the relevant gift card system.
Article 5
Legal entities can order physical gift cards in the www.shop.btc-city.com online shop. The buyer (legal entity) is first provided with a pre-invoice for the ordered gift cards. After the receipt of the payment, the buyer (legal entity) is also provided with a receipt of payment, consisting of two parts:
First part: The value of ordered gift cards (number of gift cards x credit in EUR/card), with no VAT included (0%).
Second part: The cost of sending gift cards. The cost of sending gift cards is calculated according to the Post of Slovenia pricelist. The cost of sending a letter of credit (weight: up to 500 g) amounts to EUR 2.95 + 22% VAT. Sending gift cards is possible only across Slovenia. The issuer is not held liable for any potential damages or loss in the case of sending gift cards via mail.
It is not possible to order gift e-cards for legal entities.
After completing the e-form on the website, the legal entity receives a pre-invoice (sent to the e-mail address submitted in the e-form). When the pre-invoice for the order is paid (funds appear in the BTC, d. d., bank account), gift cards are issued and sent via mail to the address provided at the time of the order.
If the issuer does not receive payment in 7 working days after the completed order, the gift card order is deemed as cancelled.
If the legal entity is a public budget user, they need to mark themselves as such when placing an order.
Natural persons can order physical and gift e-cards in an online shop at www.shop.btc-city.com. For the ordered gift cards, the buyer (natural person) receives a purchase receipt, consisting of two parts:
First part: The value of ordered gift cards (number of gift cards x credit in EUR/card), with no VAT included (0%).
Second part: The cost of sending gift cards. The cost of sending gift cards is calculated according to the Post of Slovenia pricelist. The cost of sending a letter of credit (weight: up to 500 g) amounts to EUR 2.95 + 22% VAT. Sending gift cards is possible only across Slovenia. The issuer is not held liable for any potential damages or loss in case of sending gift cards via mail.
Pick-up of gift-cards, ordered through the website, in person is possible only at the Info Point, Shopping Arena A, BTC City Ljubljana.
A natural person is sent their gift e-card to the e-mail address provided by them at the time of their order in the online shop.
Article 6
Purchase of physical gift cards for natural persons is possible at all physical points of sale, listed in Article 3. At the physical point of sale, gift cards can be paid for with a bank card or cash. The buyer receives physical gift cards at the points of sale.
Article 7
The return of gift cards is not possible.
Article 8
The issuer does not enable purchases of gift cards in instalments. Purchase paid in instalments is possible only if the buyer pays for the gift card with a payment method that allows payments in instalments (e.g. with a credit card).
Redeeming the BTC City and Atlantis Water Park gift card
Article 9
The BTC City gift card and gift e-card may be used in: BTC City Ljubljana, BTC City Novo mesto, BTC City Murska Sobota. The gift card may be used in all the shops and branches with the set-up system of redeeming gift cards within these shopping centres.
The list of shops and branches that accept gift cards is available at www.btc-city.com/.
Shops/branches that provide gift card payments are marked with a label clearly visible on their entrance door or their display window.
The gift card may be used only for the intended purpose.
It is not possible to use a gift card for purchases paid in instalments.
The gift card cannot be exchanged for cash, nor can its remaining value be redeemed in cash.
The BTC City gift card is bound to the gift card information system. If the system is not functioning properly and it is not possible to check and deduct the amount on the gift card for a purchase, it is not possible to pay for the purchase with the gift card until the system's functioning is not restored.
Validity and the termination of the right to use the gift card
Article 10
The validity of the gift card is 5 (five) years after the date of purchase. After the expiration of the gift card, any potential gift card credit becomes unavailable, consequently the gift card holder cannot redeem the gift card credit.
The buyer or the holder of the gift card is obliged to keep record of the expiration date himself/herself, since he/she does not receive any prior notification about the expiration date of the gift card.
More information about the expiration date of the gift card is available at any point of sale listed in Article 3.
Article 11
The gift card holder may transfer the gift card to another person without any limitations. By transferring the gift card rights, the new holder acquires all the rights the previous holder had. The gift card issuer is not obliged to check the individual's identity and is not liable for the loss, destruction or potential misuse of the gift card. Each gift card holder agrees to abide by the applicable Terms of Use.
Redeeming and exchanging physical BTC City gift certificates
Article 12
Redeeming a physical BTC City gift certificate is possible. The buyer may use this certificate to pay for services and products in all BTC Cities (Ljubljana, Novo mesto and Murska Sobota) until 31 December 2023.
Article 13
Until 31 December 2023, holders of physical BTC City gift certificates may exchange them free of charge for physical BTC City gift cards at points of sale, which are listed in Article 3 and which provide the exchange of the BTC City gift certificate for the new BTC City gift card. After 31 December 2023, such exchange is obligatory for all holders of the BTC City gift certificate. At the exchange, the value of the physical BTC City gift certificate is preserved and transferred to the new BTC City gift card. The validity of the newly issued BTC City gift card is 5 years from the date of the exchange.
Upon the exchange of several BTC City gift certificates for a BTC City gift card, the buyer receives one single BTC City gift card for the joint value of all exchanged BTC City gift certificates. If the buyer wants to exchange several gifts cards, the total value of which exceeds EUR 250, which is the maximum value of one BTC City gift card, the buyer is issued the lowest possible number of BTC City gift cards with each card having a credit of EUR 250 at most.
The BTC City gift certificates which a buyer wants to exchange for a BTC City gift card must not be damaged, otherwise, they cannot be exchanged for a BTC City gift card. After the exchange of BTC City gift certificates for a BTC City gift card, the buyer receives 1 copy of the receipt of the exchange (the purchase) of the BTC City gift card. The buyer must save this receipt for any potential refund claims.
Lost, stolen, damaged and non-working gift card
Article 14
If a gift card is lost, the holder has no right to a replacement. If a lost gift card is found, it is kept for 1 year at the following locations:
Gift cards found in the BTC City Ljubljana area will be kept at the Info Point in Shopping Arena A*.
Gift cards found in the BTC City Novo mesto area will be kept in the BTC City Novo mesto office*.
Gift cards found in the BTC City Murska Sobota area will be kept in the BTC City Murska Sobota office*.
*The addresses and opening times of these locations are specified in Article 3.
A found gift card will be handed over to the cardholder if they present a receipt for the purchase of the relevant gift card. The gift card number on the purchase receipt and on the gift card must match.
Article 15
The issuer of the gift card shall not be liable for the loss or theft of the gift card and for any potential damages resulting from any unauthorised use of the gift card and any unauthorised use of the gift card balance.
Article 16
If the gift card is damaged where the barcode is placed, the holder can still make the purchase, provided that the barcode is legible so that it can be manually entered into the gift card system by the seller.
Article 17
If the gift card is not functioning properly and this is not due to misuse, the holder shall deliver the gift card to one of the locations below, where a new gift card will be issued to the customer on the basis of the presented purchase receipt.
BTC City Ljubljana; Info Point in Shopping Arena A*
BTC City Novo mesto; the BTC City Novo mesto office*
BTC City Murska Sobota: the BTC City Murska Sobota office*
*The addresses and opening times of these locations are specified in Article 3.
Resolving claims regarding the purchase of a gift card
Article 18
A purchased gift card cannot be returned.
The issuer is responsible for resolving claims regarding gift card payments. If errors occur during the purchase of a gift card, the customer shall resolve the claim at the Info Point, Shopping Arena A, BTC City Ljubljana. Contact information for claim cases is listed in Article 3 of these Terms of Use.
The invoice or purchase receipt is the basis for any claim regarding the gift card. No claim is possible without a receipt. Claims can be made up to 8 days after the purchase of the gift card (the period starts on the date of purchase indicated on the purchase receipt or invoice).
Resolving claims regarding gift card redemption
Article 19
In case of errors and ambiguities regarding gift card redemption, the buyer shall resolve the claim at the point of payment (in the shop) where the gift card purchase was made.
Personal data protection
Article 20
The company BTC, d. d., recognises the importance of the protection of personal data and, to this end, handles personal data in accordance with the law, meaning it collects, processes and stores personal data for the purposes defined in the General Terms and Conditions of the online BTC City Shop. Personal data is deemed as strictly confidential, as part of confidential processes and strict corporate policy regarding the protection of personal and business data and in accordance with the Personal Data Protection Act (ZVOP-2) (Official Gazette of the Republic of Slovenia, No. 163/2022), the Electronic Communications Act (ZEKom) (Official Gazette of the Republic of Slovenia, No. 130/22 and No. 18/23 – ZDU-1O) and the General Data Protection Regulation (GDPR). Access to this data is provided only to employees and contractual external partners who have the obligation to respect the confidentiality clause. The company will in no case transfer or reveal the obtained personal data to any third person.
The obtained personal data is processed for the purposes defined in the General Terms and Conditions of the online BTC City Shop. If the purchase is made by a natural person, this is the data of the buyer as the purchaser of the BTC City gift card. This data includes: name, surname, street and house number, post code, city, country, e-mail address, telephone number and credit card details. If the purchase is made by a legal entity, the data includes: company name, street and house number, post code, city, VAT number, contact person regarding the order, e-mail address, bank account number and the information on whether the company is a public budget user. All this data is transferred via a secure SSL protocol. The SSL protocol allows personal data to be encrypted and to be transferred securely over internet connections. The encryption shall be activated prior to the start of the transferred of personal data. In addition, the data is protected from any external access with a set-up firewall.
Pursuant to the GDPR, the data controller may process personal data if the individual’s consent, i.e. a voluntary declaration is given allowing their personal data to be processed for a specific purpose. The consent is given by the user in the process of ordering the gift card by placing the order and making the payment.
All data will be stored in the BTC, d. d., database and/or with the contractual processors of personal data in accordance with the legally stipulated time period or until the individual cancels the storage of their personal data.
Final and transitional provisions
Article 21
These Terms of Use shall enter into force on the date of their publication on the www.btc-city.com website.
The issuer reserves the right to change the Terms of Use at any time and without prior notice, including specifying the providers or shops where the use of gift cards is not possible. Amendments to the Terms of Use shall enter into force on the date of their publication on the www.btc-city.com website.
Article 22
Unauthorised and unlawful use of the gift card is a legal offence. The issuer may refuse any gift card transaction if the gift card is found to be counterfeit, if it has expired or if the gift card is destroyed or damaged in such a way that the contents cannot be read or the credit balance cannot be determined. Any disputes between the gift card holder and the issuer shall be settled by the competent court in Ljubljana, Slovenia, unless another court has exclusive jurisdiction over the dispute.
Contact
Article 23
For more information, please visit the www.btc-city.com website.