Check balance

logo
Online Shop

General

How do online purchases work through the BTC City Shop?

You can make online purchases through the BTC City Shop either as a guest for one-time purchases or as a registered user through your My BTC City user account.

If you make purchases as a registered user, you can access your purchases history, including an archive of receipts and a list of valid and already used e-tickets, e.g. for Atlantis Water Park, etc.

How do I order products through the BTC City Shop?

Purchasing through the BTC City Shop is simple. Once the desired item is in your shopping cart, just follow the steps indicated by entering the necessary information and submitting your order. You can even make a My BTC City user account during the process.

What payment methods are available?

The BTC City Shop accepts MasterCard, Visa, and BA Maestro, as well as Flik. Legal entities may also pay by invoice.

How will you deliver what I ordered?

BTC City E-Gift Card, Atlantis e-Gift Cards, and Atlantis e-tickets will be sent immediately upon payment to the email address you listed. Registered users can see their e-gift cards and e-tickets through their My BTC City account.

If you order physical BTC City Gift Cards or Atlantis Gift Cards, they will be delivered by the Post of Slovenia within 3 to 5 business days after payment (Slovenia shipping only).

What are shipping costs?

The cost of shipping a gift card (Post of Slovenia – sent as a registered letter; Slovenia shipping only) is €3.60.

Can I make purchases in the Webshop as a legal entity?

Yes. You can make Webshop purchases as a legal entity. We will send you an invoice by email with a due date of 7 days.

Where can I see my online orders?

You can access your online purchases through your My BTC City account.

Who can I contact for assistance?

If you have looked over our website and still require additional information, send an email with your question to [email protected] or call +386 (0)1 585 22 22 (Info Point, Dvorana A, BTC City Ljubljana) during business hours.

How long are e-tickets to Atlantis Water Park valid for?

E-tickets for Atlantis Water Park purchased in the BTC City Shop are valid on the day of purchase and are valid for 7 days.

I didn’t manage to use my e-ticket. Can I extend its validity?

Sadly, e-tickets cannot be extended.

I have a weekend e-ticket. Can I use it during the week from Monday to Friday?

Yes weekend e-tickets can be used all days of the week.

I have a mid-week (Monday–Friday) e-ticket. Can I use it during the weekend?

Yes, but you must pay the difference in price.

I have an e-ticket for Atlantis Water Park. How do I use it?

Show your valid e-ticket to the Atlantis Water Park receptionists responsible for e-tickets. They will scan its code and give you a bracelet providing you access to the pools and wellness center, depending on the e-ticket you have.

BTC City

What is the BTC City Gift Card?

The BTC City Gift Card is a form of payment in either physical or electronic form. It comes with a QR code used to purchase goods and services at the BTC City locations of Ljubljana, Novo mesto, and Murska Sobota. You can load it upon purchase with any value from €10 to €250, rounded to €1. The BTC City Gift Card is valid for 5 years from the day of purchase.

Where can I buy a BTC City Gift Card?

BTC Gift cards can be purchased online at shop.btc-city.com or in person during working hours at:
–          Info Point in Dvorana A, BTC City Ljubljana
–          Atlantis Water Park reception 
–          Cafe Bar Piccolo, BTC City Murska Sobota
–          Zlatarna Aura, BTC City Novo mesto

Where can I use a BTC City Gift Card?

The BTC City Gift Card can be used at over 270 providers in three shopping centers: BTC City Ljubljana, Novo mesto, and Murska Sobota. Find a list of providers online and spot them in the shopping centers by the sticker on the door indicating that they accept the BTC City Gift Card.

 Exceptions where the gift card cannot be used to make purchases:
–          Loterija Slovenije
–          Belidim
–          Lidl
–          Hofer
–          Eurospin
–          McDonald's
–          the market (fruit, vegetables, handmade goods, etc.)
–          banks and other financial operators
–          insurance brokers
–          POP–UP stores
–          other exceptions that do not yet have a system established for accepting gift cards

How long is the BTC City Gift Card valid?

The BTC City Gift Card is valid for 5 years from the day of purchase or acquisition (for instance, if the BTC City Gift Card was acquired through the use of BTC gift certificates). It becomes active immediately upon purchase or exchange. It becomes invalid upon using the entire balance, as the balance may not be topped off, or upon the expiry of the 5-year validity.

What value can I put on my BTC City Gift Card?

You can load the BTC City Gift Card with any value from €10 to €250, rounded to €1. If your purchase amounts to less than the value on the card, the balance will remain, and you can spend it next time until you have used the whole balance. If your purchase amounts to more than the value on the card, the difference must be paid in cash, with a bank card (depending on the point of sale), or with another BTC City Gift Card.  The BTC City Gift Card cannot be exchanged for cash and remaining balances cannot be redeemed or refunded in cash.

Does the BTC City Gift Card come in gift packaging?

Yes, your BTC City Gift Card comes in a special ornamental envelope, with space included for a personal dedication.

Can I buy a BTC City Gift Card for a legal entity?

Yes, legal entities may order and/or buy BTC City Gift Cards. The easiest way is by paying the invoice generated during a purchase at shop.btc-city.com.

Can I give someone else a BTC City Gift Card?

Yes, the BTC City Gift Card makes an excellent gift for any opportunity. It is not tied to a specific name and is completely transferrable. The new cardholder receives all the rights that the former one had. The issuer of the BTC City Gift Card is not obliged to verify identities and cannot be held responsible for potential abuse of the gift card.

Which BTC City Gift Cards can I chose from?

You can choose from several designs for your BTC City Gift Card and E-Gift Card.

What does it cost to buy a physical BTC City Gift Card?

If you purchase your BTC City e-Gift Card in any of the BTC City locations, the cost is the same as the amount you choose as the card’s balance.

If you purchase it online and opt to receive your card at your shipping address, you will also have to pay for shipping fees (Post of Slovenia – sent as a registered letter; Slovenia shipping only).

If you purchase your e-gift card online, the cost is the same as the balance you load.

I need a gift immediately. Is there an e-version of the BTC City Gift Card?

Yes, the BTC City e-Gift Card makes an excellent gift for any opportunity. When you complete your online order, you will receive a link to a PDF, which you can send by mail, save on your phone, or print out. The purchase cost is the same as the balance you load on the card.

Can I check my account balance on my BTC City Gift Card?

Yes, you can check your balance at any BTC City point of sale that accepts the BTC City Gift Card, as well as online at shop.btc-city.com.

If the system is temporarily down due to unforeseen technical issues, it is impossible to check, redeem, or purchase a BTC City Gift Card (until the system is back up and running).

My BTC City Gift Card is lost/damaged. What should I do?

If you lose your BTC City Gift Card, sadly there is nothing that can be done. If your gift card and/or QR code is damaged, you can still make purchases as long as the bar code is still readable, so the retailer can enter the code in manually. The BTC City Gift Card issuer is not responsible for any damages incurred as the result of the loss or theft of the BTC City Gift Card, nor any unauthorized spending of balances.

I have BTC City gift certificates – until when must I use them or replace them with the BTC City Gift Card?

BTC City gift certificates are still redeemable until 31 December 2023, after which they will no longer be accepted.

You may replace BTC City gift certificates with the BTC City Gift Card:
– Info Point in Dvorana A, Ljubljana
– Ground floor of administration, Murska Sobota
– Administration, Novo mesto (Češča vas 41)

The newly issued BTC City Gift Card or BTC City E-Gift Card is now functionally the same as all other BTC City Gift Cards. Newly issued BTC City Gift Cards or e-Gift Cards are valid for 5 years from the day of exchange.

I have a complaint. Whom should I contact?

Any mistakes or misunderstandings related to the purchase of a BTC City Gift Card can be cleared up in person at the point of sales where you purchased it and loaded it with balance, as well as by calling +386 (0)1 585 22 22 or sending an email to [email protected]. When filing a complaint, you must submit the original receipt from when you purchased the BTC City Gift Card. No complaints will be accepted without a valid receipt. Complaints may be made within 8 days of purchasing a BTC City Gift Card (beginning on the day of purchase indicated on the receipt).

Who issues the BTC City Gift Card?

The company issuing the BTC City Gift Card and BTC City E-Gift Card is BTC, d. d., Ameriška ulica 2, 1000 Ljubljana.

Whom can I contact for further questions?

If you have looked over our website and still require additional information, send an email with your question to [email protected] or call +386 (0)1 585 22 22 (Info Point, Dvorana A, BTC City Ljubljana) during business hours.

Atlantis Water Park

What is the Atlantis Gift Card?

The Atlantis Gift Card is a form of payment in either physical or electronic form. It comes with a QR code used to purchase goods and services at Atlantis Water Park. You can load it upon purchase with any value from €10 to €250, rounded to €1. The Atlantis Gift Card is valid for 5 years from the day of purchase.

Where can I buy an Atlantis Gift Card?

Atlantis GIft Cards can be purchased online at shop.btc-city.com or in person during working hours at:
Atlantis reception
Info Point in Dvorana A, BTC City Ljubljana

Where can I use my Atlantis Gift Card?

The Atlantis GIft Card can be used for any of the services offered by Atlantis Water Park.

How long is the Atlantis Gift Card valid?

The Atlantis Gift Card is valid for 5 years from the day of purchase. It becomes valid immediately upon purchase and invalid upon using the entire balance, as the balance may not be topped off.

What value can I put on my Atlantis Gift Card?

You can load the Atlantis Gift Card with any value from €10 to €250, rounded to €1. If your purchase amounts to less than the value on the card, the balance will remain, and you can spend it next time until you have used the whole balance. If your purchase amounts to more than the value on the card, the difference must be paid in cash, with a bank card (depending on the point of sale), or with another Atlantis Gift Card.  The Atlantis Gift Card cannot be exchanged for cash and remaining balances cannot be redeemed or refunded in cash.

Does the Atlantis Gift Card come in gift packaging?

Yes, your Atlantis Gift Card comes in a special ornamental envelope, with space included for a personal dedication.

Can I buy an Atlantis Gift Card as a legal entity?

Yes, legal entities may order and/or buy Atlantis Gift Cards. The easiest way is by paying the invoice generated during a purchase at shop.btc-city.com.

Can I give someone else an Atlantis Gift Card?

Yes, the Atlantis Gift Card makes for an excellent gift on any opportunity. It is not tied to a specific name and is completely transferrable. The new cardholder receives all the rights that the former one had. The issuer of the Atlantis Gift Card is not obliged to verify identities and cannot be held responsible for potential abuse of the gift card.

Which Atlantis Gift Cards can I chose from?

You can choose from 2 designs available for your Atlantis Gift Card and E-Gift Card. 

What does it cost to buy a physical Atlantis Gift Card?

If you purchase your Atlantis e-Gift Card at the Info Point in Dvorana A, BTC City Ljubljana, or at Atlantis reception, the cost is the same as the amount you choose as the card’s balance.

If you purchase it online and opt to receive your card at your shipping address, you will also have to pay for shipping fees (Post of Slovenia – sent as a registered letter; Slovenia shipping only).

If you purchase your e-gift card online, the cost is the same as the balance you load.

Can I check my account balance on my Atlantis Gift Card?

Yes, you can check your Atlantis Gift Card balance at the Info Point in Dvorana A, BTC City Ljubljana, at the Atlantis reception, or online at shop.btc-city.com.

If the system is temporarily down due to unforeseen technical issues, it is impossible to check, redeem, or purchase an Atlantis Gift Card (until the system is back up and running).

I need a gift immediately. Is there an e-version of the Atlantis Gift Card?

Yes, the Atlantis e-Gift Card makes an excellent gift for any opportunity. When you complete your online order, you will receive a link to a PDF, which you can send by mail, save on your phone, or print out. The purchase cost is the same as the balance you load on the card.

My Atlantis Gift Card is lost/stolen. What should I do?

If you lose your Atlantis Gift Card, sadly there is nothing that can be done. If your gift card and/or QR code is damaged, you can still make purchases as long as the bar code is still readable, so the retailer can enter the code in manually. The Atlantis Gift Card issuer is not responsible for any damages incurred as the result of the loss or theft of the Atlantis Gift Card, nor any unauthorized spending of balances.

I have a complaint. Whom should I contact?

Any mistakes or misunderstandings related to the purchase of an Atlantis Gift Card can be cleared up in person at the point of sales where you purchased it and loaded it with balance, as well as by calling +386 (0)1 585 22 22 or sending an email to [email protected]. When filing a complaint, you must submit the original receipt from when you purchased the Atlantis Gift Card. No complaints will be accepted without a valid receipt. Complaints may be made within 8 days of purchasing an Atlantis Gift Card (beginning on the day of purchase indicated on the receipt).

Who issues the Atlantis Gift Card?

The company issuing the Atlantis Gift Card and e-Gift Card is BTC, d. d., Ameriška ulica 2, 1000 Ljubljana. 

Whom can I contact for further questions?

If you have looked over our website and still require additional information, send an email with your question to [email protected] or call +386 (0)1 585 21 00 (Info Point, Dvorana A, BTC City Ljubljana) during business hours.

To provide a better user experience on this website, we use cookies. For more details, please read our cookie policy.